Goatguns SUPPORT | Returns, FAQ, Contact – Goat Guns

CUSTOMER SUPPORT

WE NEVER LEAVE A FAN BEHIND

FAQ - Before contacting us, please go through these Frequently Asked Questions

PROMO/DISCOUNT CODE ISSUES


Forgot to apply a promo code at checkout?

Due to how promo codes work, we cannot apply one for orders placed. Please do not ask us to apply discounts to orders already placed.

How to use promo codes:

Promotion and discount codes obtained can be applied at checkout. Promo codes do not work on bundled items such as the Supply Crate or Barrett Bundle. Most do not work on apparel collection. Below is picture showing where to input code or Gift Card upon Check Out.

ORDER ISSUE (BROKEN PART, WRONG ITEM, CANCELLING)


Like any Sergeant, he aims to keep mistakes and casualty of Goatguns low. If you received an order with missing or broken parts, please:

  1. Take a picture of the broken or missing piece
  2. Upload image and send request to Support@Goatguns.com
  3. Reference your order #

Can I cancel my order?

We ship out items daily Mon - Sat. Orders cannot be cancelled due to our fulfillment process. If you receive an order you placed by mistake, send it back to us for a full refund.

DO YOU SHIP TO MY COUNTRY?

Domestic Shipping:

  • All 50 USA states
  • Free shipping over $50 (except HI)

INTERNATIONAL Shipping:

  • Canada (CAN)
  • Australia (AUS)
  • United Kingdom (UK)
  • France
  • Greece
  • Switzerland
  • Sweden
  • Italy
  • Ireland
  • Finland

*Shipping cost of $15-30 per order.
**International Customers are responsible for paying custom duties, tariffs and anything else your country may require to obtain your items. If your order is rejected due to customer error we do not refund our shipping cost.

We currently DO NOT ship to:

  • Germany
  • Austria
  • Netherlands
  • Most others due to customs rejecting the items.  

 

TRACKING SAYS DELIVERED BUT IT IS NOT HERE


Receive a message stating that your order has been delivered but it is not there? This is common with USPS tracking.

*Please allow 2-3 more business days or contact your local post office before contacting us.

I HAVE A PRODUCT IDEA / REQUEST!


Have a product you think would be perfect for us to miniaturize? We want to hear what it is!

  • Go and vote for what the next Goatgun should be here
  • Vote for what the next attachment should be here

Email us at Sarge@Goatguns.com for product ideas, requests for future models and submissions.  

WHEN WILL MY ORDER BE SHIPPED?


Order processing:

  • Orders are shipped out Monday thru Saturday.
  • During Holidays or sales, your order may take extra time to be sent.
  • Orders are shipped from Murray UT.
  • Orders over $50 are shipped 2-3 day priority mail. Most orders under $40 are shipped via First Class Mail and will arrive within 4-6 business days.
  • Tracking information for your order will be sent upon shipment.
  • International orders may take 2-4 weeks to arrive as they need to clear customs.

Custom Stands & Apparel Products

  • Custom stands are made and shipped out each Friday. These will be shipped separate from your other items purchased.
  • Apparel is made fresh on the press when you order! Please allow up to 2-3 weeks to receive any apparel items.

WHO IS SGT. GUNNER

Want to know more about the Sarge eh?

An OG bad@$$, Sgt. Gunner is like any ole' Sarge. A little rough on the outside and a big softy on the inside. Sarge is the Greatest Of All Time GOATs.

He is the genius behind the collectible rifle replicas. After getting to know his recruits and learning about their gun collecting habits at home, he took it upon himself to make it possible for anyone to have a gun collection. He makes sure all his models are high quality. Each mini is hand painted or hydro-dipped in with design film.  

Outside of the shop he likes to pwn noobs on video games, drink a coffee, play poker with the guys and blow stuff up. He's also known as 'Count Gunner' 'Cupid Gunner' and 'Santa Gunner' depending on the time of year.

With each purchase you make, you support the Sarge too keep coming up with new designs, attachments, new models and keep his troops well fed.

OORAH SERGEANT GUNNER

DO THE MINIATURE TOY GUN MODELS SHOOT?

NO. THESE ARE STRICTLY TOYS.
Why not?

Yes; we agree it could be cool. But also not very practical.  What would they shoot? Would they be legal?  

Our goal is not to compete with real guns.

What we create and sell are miniatures.toy collectibles. Fans proudly display them. Parents can let their kids play with them. Build them, customize them at a fraction of the cost. Display your Goatgun collection where others can see rather than hidden in a safe.

Will Sgt. Gunner ever make firing models? Nope.

HOW BIG ARE THEY?

Don't judge a man by the size of his setup.

Sarge takes his 'Honey I shrunk the Kids' laser beam and accurately shrinks Rifles to 1:3 scale sized toy miniatures. This means anywhere from 8" to 14" in length. Our shortest is the TMS replica and the 1911, our largest is the Barrett .50 cal sniper. The 1911 model is 1:2.5 scale.

ARE THESE LEGAL WHERE I LIVE?

Our toy models abide by the laws including New Jersey, New York, Chicago and California.

They are collectibles and come with a display stand. They are non-firing die cast models, 1:3 scale sized from popular rifles. All barrels are closed with no way for any item to go through them.

This being said, BE SMART AND TAKE CAUTION. NEVER take to an airport, school or public location. These models are to be treated as collectibles and kept in a safe place in residences. Never point or aim at another person.

HOW DO I ASSEMBLE GOATGUNS?

Glad you asked. We have made it easy enough that any ole Goat can do it.

In each package we provide step-by-step instructions. We also have guides and videos online here.

DO YOU HAVE A REWARDS PROGRAM?


YES!

Sgt. Gunner offers 'ROUNDS' with reward tiers. There are several ways to earn 'ROUNDS'. Rounds can later be redeemed for $5-50 off a purchase or unique coupon codes.

You can also receive $5 for every friend you refer. Join Goatguns rewards program here

WHAT ARE THE MINIATURES MADE OUT OF? 


Each miniature is made of die cast metal. The Bullpup, AK47 models have some acrylic plastic parts as well. Each miniature gun model consists of DOZENS of small parts. This makes each model weigh anywhere from 9 ounces to 15 ounces. Fans are most shocked when they get their hands on these to feel the quality and weight of the models.  

DO YOU OFFER WHOLESALE?


Yes we do.

Goatguns are selling faster than a pack of MRE's goes through your intestines. Apply to be a dealer here. You can also email Wholesale@Goatguns.com inquiries.

HOW DO I RETURN/EXCHANGE APPAREL ITEMS?

 

Apparel sales are final. Our apparel is made Fresh on the Press.  That means each item is uniquely made to the style and size you ordered through a third party. They do not allow us to return items for size exchanges.

Returns for apparel must show that item came defective or wrong size.

Didn't get your question answered?
Email us at Support@Goatguns.com & Please reference order #

Return Policy

Bad things can happen to good products.

Sarge needs his troops to be happy. If a part came broken we will be happy to replace it free of charge.  

For Returns, Send to:

Returns
165 E. 900 N.
#820
Spanish Fork, UT 84660

When issuing a refund, we give 100% of product costs but we do not refund our shipping costs. Buyer is responsible for return shipping costs.

Fast Delivery

Products are shipped out daily
Tracking provided with every order

Love it or It's on Us.

Sarges Love it or it's on him guaranty
30 day product Returns

USA Support

USA Support M-F
Support@Goatguns.com