Never Leave a Fan Behind Support
Fan Mail / Returns
25 E 300 N
Spanish Fork, UT 84660
Please go through our Frequently Asked questions below before contacting us.
If you received an order with a missing or broken part(s), please:
Take a picture of piece, send request to Support@goatguns.com and reference your Order #. We will send out a replacement right away free of charge.
We ship items daily Mon-Sat. Orders cannot be cancelled due to our fulfillment process. If you receive an order you placed by mistake, send it back to us for a full refund.
Forgot to apply a promo code at checkout? Due to how promo codes work, we cannot apply one for previous orders placed. Please do not ask us to apply discounts to orders already placed.
Where to apply promo codes (when checking out):
Domestic Shipping:
We ship to all 50 USA states
Orders arrive within 2-4 business days
Free shipping over $40
$1.99-2.99 Shipping under $40
$5.00 Flat Shipping to Hawaii
Orders sent daily M-Sat excluding Holidays
International Shipping:
$10-20 per order. Expect 10-25 days for orders to arrive. We ship to:
Canada (CAN) - $10 Flat shipping
Australia (AUS)
New Zealand (NZ)
France
Greece
Switzerland
Sweden
Italy
Ireland
Finland
*International Customers are responsible for paying custom duties, tariffs and anything else your country may require to obtain your items. If your order is rejected due to customer error we do not refund our shipping cost.
We DO NOT ship to:
United Kingdom (UK) - As of 7/20 customs have rejected our items. We are working promptly to get items back into UK.
Germany
Austria
Netherlands
Most others due to customs rejecting the items.
Receive a message stating that your order has been delivered but it is not there? This is common with USPS tracking. *Please allow 2-3 more business days or contact your local post office before contacting us.
Orders are shipped out Monday thru Saturday.
During Holidays or sales, your order may take extra time to be sent. Orders are shipped from Murray UT.
Orders over $50 are shipped 2-3 day priority mail. Most orders under $40 are shipped via First Class Mail and will arrive within 2-5 business days.
Tracking information for your order will be sent upon shipment.
International orders may take 2-4 weeks to arrive as they need to clear customs.
Custom Stands & Apparel Products
Custom stands are made and shipped out each Friday. These will be shipped separate from your other items purchased.
Apparel is made fresh on the press when you order! Please allow up to 2-3 weeks to receive any apparel items.
NO; THESE ARE STRICTLY MODELS.
Just like a die cast car model doesn't drive, a GoatGun model will never shoot. What we create and sell are miniatures.toy collectibles. Fans proudly display them. Parents can let their kids play with them. Build them, customize them at a fraction of the cost. Display your Goatgun collection where others can see rather than hidden in a safe.
Sarge takes his 'Honey I shrunk the Guns' laser beam and accurately shrinks Rifles to 1:3 scale sized toy miniatures. This means anywhere from 8" to 14" in length. Our shortest is the TMS replica and the 1911, our largest is the Barrett .50 cal sniper. The 1911 model is 1:2.5 scale.
Our toy models abide by the laws including New Jersey, New York, Chicago and California.
They are collectibles and come with a display stand. They are non-firing die cast models, 1:3 scale sized from popular rifles. All barrels are closed with no way for any item to go through them.
This being said, BE SMART AND TAKE CAUTION. NEVER take to an airport, school or public location. These models are to be treated as collectibles and kept in a safe place in residences. Never point or aim at another person.
Glad you asked. In each package we provide step-by-step instructions. We also have guides and videos online here. Most models take between 5-15 minutes to assemble.
Yes. The Sarge offers 'ROUNDS' with reward tiers. There are several ways to earn 'ROUNDS'. Rounds can later be redeemed for $5-50 off a purchase or unique coupon codes.
You can also receive $5 for every friend you refer. Join Goatguns rewards program here.
Yes! Earn 12% on sales referred by you. Our affiliate program is through ShareaSale. You can apply within their platform.
Each miniature is made of die cast metal. The Bullpup, AK47 models have some acrylic plastic parts as well. Each miniature gun model consists of DOZENS of small parts. This makes each model weigh anywhere from 9 ounces to 15 ounces.
Fans are most shocked when they get their hands on these to feel the quality and weight of the models.
Yes we do, learn more here.
Apparel sales are final. Our apparel is made Fresh on the Press. That means each item is uniquely made to the style and size you ordered through a third party. They do not allow us to return items for size exchanges.
Returns for apparel must show that item came defective or wrong size.
Didn't get your question answered?
Email us at Support@Goatguns.com
Please reference order number!
Other Inquires
Dealers: Wholesale@Goatguns.com
Media: Info@Goatguns.com
RETURN POLICY
Bad things happen to good products.
Sarge needs his troops to be happy. If a part came broken we will be happy to replace it free of charge.
To return an item, Send to:
Returns
25 E 300 N
Spanish Fork, UT 84660
When issuing a refund, we give 100% of product costs but we do not refund our shipping costs. Buyer is responsible for return shipping costs.