Support | Returns, FAQ & GoatGuns Customer Support Info – Goat Guns

We never leave a fan behind!

Before contacting us, please go through these Frequently Asked Questions to find your answer. 

PROMO / DISCOUNT CODE ISSUE

Forgot to apply a promo code at checkout? 
Due to how promo codes work, we cannot apply one for previous orders placed. Please do not ask us to apply discounts to orders already placed.

Where to apply promo codes (when checking out):

Promotion and discount codes can be applied at checkout. Most discounts do not work on apparel. 

ORDER ISSUE (BROKEN PART, WRONG ITEM)

If you received an order with a missing or broken part(s), please:

Take a picture of piece, send request to Support@goatguns.com and reference your Order #. We will send out a replacement right away free of charge.

CAN I CANCEL MY ORDER?

We ship items daily Mon-Sat. Orders cannot be cancelled due to our fulfillment process. If you receive an order you placed by mistake, send it back to us for a full refund. 

DO YOU SHIP TO MY COUNTRY?

Domestic Shipping:

  • All 50 USA states
  • Orders arrive within 2-4 business days
  • Free shipping over $40
  • $1.99-2.99 Shipping under $40
  • $5.00 Flat Shipping to Hawaii
  • Orders sent daily M-Sat excluding Holidays

International Shipping

  • $10-20 per order. Expect 10-25 days for orders to arrive. 
  • Canada (CAN) - $10 Flat shipping
  • Australia (AUS)
  • United Kingdom (UK)
  • France
  • Greece
  • Switzerland
  • Sweden
  • Italy
  • Ireland
  • Finland


*International Customers are responsible for paying custom duties, tariffs and anything else your country may require to obtain your items. If your order is rejected due to customer error we do not refund our shipping cost

We DO NOT ship to:

  • Germany
  • Austria
  • Netherlands
  • Most others due to customs rejecting the items.

TRACKING SAYS DELIVERED BUT IT IS NOT HERE

Receive a message stating that your order has been delivered but it is not there? This is common with USPS tracking. *Please allow 2-3 more business days or contact your local post office before contacting us.

I HAVE A PRODUCT REQUEST!

Have a product you think would be perfect for us to miniaturize? We want to hear what it is! 

  • Go and vote for what the next Goatgun should be here
  • Vote for what the next attachment should be here

Email us at Sarge@Goatguns.com for product ideas, requests for future models and submissions.

WHEN WILL MY ORDER BE SHIPPED?

Orders are shipped out Monday thru Saturday.
During Holidays or sales, your order may take extra time to be sent. 
Orders are shipped from Murray UT. 
Orders over $50 are shipped 2-3 day priority mail. Most orders under $40 are shipped via First Class Mail and will arrive within 4-6 business days.
Tracking information for your order will be sent upon shipment. 
International orders may take 2-4 weeks to arrive as they need to clear customs.

Custom Stands & Apparel Products

Custom stands are made and shipped out each Friday.  These will be shipped separate from your other items purchased.
Apparel is made fresh on the press when you order!  Please allow up to 2-3 weeks to receive any apparel items.

DO THE MINIATURE TOY GUN MODELS SHOOT?

NO; THESE ARE STRICTLY MODELS.

Just like a die cast car model doesn't drive, a GoatGun model will never shoot. What we create and sell are miniatures.toy collectibles. Fans proudly display them. Parents can let their kids play with them. Build them, customize them at a fraction of the cost. Display your Goatgun collection where others can see rather than hidden in a safe.

HOW BIG ARE THEY?

Sarge takes his 'Honey I shrunk the Guns' laser beam and accurately shrinks Rifles to 1:3 scale sized toy miniatures. This means anywhere from 8" to 14" in length. Our shortest is the TMS replica and the 1911, our largest is the Barrett .50 cal sniper. The 1911 model is 1:2.5 scale.

ARE THESE LEGAL WHERE I LIVE?

Our toy models abide by the laws including New Jersey, New York, Chicago and California. 

They are collectibles and come with a display stand. They are non-firing die cast models, 1:3 scale sized from popular rifles.  All barrels are closed with no way for any item to go through them.

This being said, BE SMART AND TAKE CAUTION.  NEVER take to an airport, school or public location.  These models are to be treated as collectibles and kept in a safe place in residences. Never point or aim at another person. 

HOW DO I ASSEMBLE GOATGUNS?

Glad you asked. In each package we provide step-by-step instructions.  We also have guides and videos online here. Most models take between 5-15 minutes to assemble. 

DO YOU HAVE A REWARDS PROGRAM?

Yes. The Sarge offers 'ROUNDS' with reward tiers. There are several ways to earn 'ROUNDS'.  Rounds can later be redeemed for $5-50 off a purchase or unique coupon codes. 

You can also receive $5 for every friend you refer.  Join Goatguns rewards program here.

WHAT ARE GOATGUN MODELS MADE OUT OF?

Each miniature is made of die cast metal. The Bullpup, AK47 models have some acrylic plastic parts as well. Each miniature gun model consists of DOZENS of small parts. This makes each model weigh anywhere from 9 ounces to 15 ounces. Fans are most shocked when they get their hands on these to feel the quality and weight of the models.  

DO YOU HAVE A WHOLESALE  OR DEALER PROGRAM?

Yes we do, learn more here

HOW DO I RETURN / EXCHANGE APPAREL ITEMS?

Apparel sales are final.  Our apparel is made Fresh on the Press.  That means each item is uniquely made to the style and size you ordered through a third party.  They do not allow us to return items for size exchanges. 

Returns for apparel must show that item came defective or wrong size. 

Didn't get your question answered?

Email us at Support@Goatguns.com.
Please reference order number

 

RETURN POLICY

Bad things happen to good products.

Sarge needs his troops to be happy.  If a part came broken we will be happy to replace it free of charge.  

To return an item, Send to:

Returns
165 E. 900 N.
#820
Spanish Fork, UT 84660

When issuing a refund, we give 100% of product costs but we do not refund our shipping costs. Buyer is responsible for return shipping costs. 

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